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Privacy Policy

Privacy Policy

We at HAIR SHINE UK respect your privacy and value the relationship we have with you. Your visit to this website is subject to this Privacy Policy and our Terms and Conditions. 

This Privacy Policy describes the types of personal information we collect on the HAIR SHINE UK website (“Site”) and in connection with the GLOBAL CHARGE program (“Program”), how we may use that information and with whom we may share it. Our Privacy Policy also describes the measures we take to protect the security of this information as well as how you can access, modify or delete your personal information. 

Please note that this Privacy Policy governs only personal information collected, used or disclosed on the Site and/or to GLOBAL CHARGE. It does not govern any other information or communications that may reference HAIR SHINE UK, e.g., communications from freestanding HAIR SHINE UK stores (other than a GLOBAL CHARGE application that you may submit at a HAIR SHINE store), retailers or HAIR SHINE counters. If you link to another website from this Site, you are subject to the privacy policy applicable for that website and we suggest that you consult such privacy policy. 

Information We Collect and How We Use It 

You may choose to provide us with personal information when you visit our Site. For example, if you decide to complete a user registration form or complete an online survey, or make a purchase, you may be asked to provide certain information such as your contact information (name, email address, mailing address, and telephone number) and optional information such as your age group, gender and product and/or cosmetic concerns, and the brands and products you use. We use this information to provide the service you requested. If you decide to place an order, we will also need to know your delivery and billing address, credit card number and expiration date. To help protect your personal information, users registering at the Site must also enter a use name/email address and password. We may also invite you to provide information about your skincare concerns to enable us to provide you with customized service. 


As a member, you will be issued a HAIR SHINE Membership user name or number that you may use to access the de site or a segment of the Site. To protect your personal information, the members registering at the Site must also create a password. If you decide to place an order or renew your membership online, you will also need to provide credit card information such as credit card number and expiration date, as well as delivery and billing address. We will store this credit card information for future renewals if you elect to sign up for automatic renewal of your membership.

2. Use of Personal Information by HAIR SHINE UK

Marketing Communications

With your consent, the information you provide may be used by HAIR SHINE UK to create and deliver to you emails such as our newsletters, surveys or other email messages containing product and event information, cosmetics tips or promotions or to phone you. If you do consent to receive these communications and later decide that you would no longer like to receive them, see the Your Choices Section below. You may receive the benefit of hearing from HAIR SHINE UK via direct mail even if you have not elected to receive other marketing communications. If you do not wish to receive direct mail, see Your Choices Section below. 


As part of HAIR SHINE UK membership, you will receive communications from HAIR SHINE UK about promotions, events, products and services. 

Please note that each HAIR SHINE UK member must consent to receive communications by postal mail. You may choose not to receive a communications via email but this may limit our ability to provide you with the full range of services and events from which you might otherwise benefit. 

Communications to Serve You

HAIR SHINE UK may also use your personal information to respond to your requests and inquiries and provide you with information related to your membership; e.g., to confirm receipt of your application form, to provide you with information about your membership such as benefits and expiration, to address an issue with your membership or to respond to product questions or concerns expressed on “Email an Artist” and “Member Voice”. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of services that the Program offers to its

If you have elected to provide us with your contact information, we may provide you with service related announcements by any means, including email, concerning the Site or contact you regarding your customer service requests or questions or your order. For example, all registered users will receive a welcoming email to confirm their registration. When you email our customer service department with a comment or question, we collect the personally identifiable information you provide us, such as your name, email address, contact information and any information relating to your comment or question, and may forward such information, along with your inquiry, to our affiliates worldwide in order to investigate and respond to your inquiry. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that HAIR SHINE UK offers its customers. 

Customized Service

We may also offer features on our Site that invite you to provide information about your skin type and skincare concerns or preferences. We use this information to provide you with customized service and use of our Site. For example, we may suggest products that would be of particular interest to you. 

Special Events, Questionnaires and Surveys

On occasion, HAIR SHINE UK may sponsor special events (such as contests, promotions or other offerings), questionnaires and surveys. When you enter a contest or participate in a promotion, we may collect your name, address, phone number and e-mail address. We use this information to administer your participation in the contest or promotion. There may be specific rules applicable to these promotions that explain how any personal information you provide will be processed. We strongly suggest you review any applicable rules before participating. To the extent any special event, questionnaire or survey is not subject to specific rules, the processing of personal information is governed by this Privacy Policy and the purposes it sets forth. 


If you provide personal information to us with respect to employment, such as your resume, we will treat such personal information as confidential and use it only to consider you for current and future employment opportunities and to contact you with respect to employments with us or our affiliated companies. We will retain your personal information for further recruitment opportunities that may arise, unless you tell us that you no longer wish for us to retain your information. 

Technologies That Allow Us To Customize Your Experience On Our Site

We use various technologies to collect information (such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request) about your visit to our Site and to enhance and customize your experience on our Site. For example, we may collect the Internet Protocol (IP) address identifying your computer or device and indicating your geographic region for statistical purposes. In some instances, we may use these technologies in combination with the personal information you provide on the Site. These technologies may provide a variety of information such as whether you have visited our Site before. They also may enable you to save your preferences. Each technology is explained below. 

Web Beacons and Tracking Links

Web beacons (also called clear gifs and pixel tags), tracking links and/or similar technology consist of a few lines of code and are embedded on the pages of our Site. They are often used in combination with cookies and are often not visible to the user of the Site. Web beacons may relay information to third parties such as our service providers and may be used in order to track customer response to certain advertising, to better target interactive advertising and to enhance customer support and usability. If you reject our cookies (see Cookie section below), you will prevent Web beacons from relaying this information about you and may limit your use of some of our Site features. 


Browser cookies are bits of text that are placed on your computer’s hard drive when you visit our Site. Flash cookies are similar to browser cookies except that they can store data more complex than simple text and are stored in your browser rather than on your hard drive. Temporary or “session” cookies are used to help you shop and will simply expire when you place an order. 

You can have your browser and/or plugs to your browser, such as flash, notify you of, or automatically reject, cookies. Rejecting our cookies will disenable the Coremetrics cookies (described below) as well. If you reject our cookies, you may still use this Site, but you may be limited in the use of some of its features. 


We are continuously working to make your experience on our Site better. To this end, we have retained a company, Coremetrics, to assist us in better understanding your use of our Site. Coremetrics will place cookies on your computer to collect information on our behalf that will show us how you come to our Site and how you use and navigate our Site. Coremetrics does not collect any personal information about you. Coremetrics is contractually prohibited from using the data for any other purpose. Coremetrics is required to maintain all data collected on our behalf in confidence. You may deactivate the ability of Coremetrics to track your behavior on the Site. To learn more about the various levels of privacy and confidentiality you can select with respect to Coremetrics and to exercise your choice, please clicking here

Information We Share and With Whom We Share It

We will not provide your personal information to third parties for their use in marketing their products or services to you without your consent except as provided in the Business Transfers Section below. In addition, we do not sell or otherwise disclose personal information about our Site visitors except as described here. 

Third Parties

We may retain other companies and individuals to perform functions on our behalf consistent with this Privacy Policy. Examples include data analysis firms, customer support specialists, email vendors, webhosting companies and fulfillment companies (e.g., companies that coordinate mailings). Such third parties may be provided with access to personal information needed to perform their functions but may not use or disclose such information other than on our behalf and in accordance with this Privacy Policy or as otherwise required or permitted by applicable law. 

In addition, in some instances, you may be offered the opportunity to consent to the sharing of your information with a third party such as an event or promotion co-sponsor. If you consent, we will share your information with such third party and the information you provide may be used by such third party for their own purposes and in accordance with their own policies. 

Business Transfers

We may transfer any information we have about you as an asset in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) or as part of a corporate reorganization or stock sale or other change in corporate control. 

Compliance With Law and Fraud Protection

HAIR SHINE UK and our service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or as otherwise required by applicable law. We may also disclose personal information where necessary for the establishment, exercise or defense of legal claims, as part of the administration of our loss prevention program, or as otherwise permitted by law. 

Transfer of Data to Other Countries

HAIR SHINE UK, our affiliated companies and third parties who may receive your personal information in accordance with this Privacy Policy and the databases in which your personal information is stored shall be located in the United Kingdom as well as in other countries which may not guarantee the same level of protection for personal information as the one in which you reside. All our affiliated companies and third parties that receive your personal information are required to honor the privacy representations made in this Privacy Policy, regardless of where they are located. 

Children Under 13

If you are under thirteen years of age, you may browse our Site. However, you may not provide personal information to us. For example, you cannot register or make a purchase. This Site is not designed for persons under the age of thirteen and we do not knowingly collect personal information from anyone under the age of thirteen. If we become aware that we have inadvertently received personal information from a visitor under the age of thirteen on the Site, we will delete the information from our records. 

How We Protect Personal Information

We maintain reasonable safeguards for this Site designed to protect against theft, loss and unauthorized disclosure, use, alteration or destruction of the personal information you provide on the Site. Unfortunately, no collection or transmission of information over the Internet or other publicly accessible communications networks can be guaranteed to be 100% secure, and therefore, we cannot ensure or warrant the security of any such information. Your online access to certain of your personal information may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone. If you have any questions about security at our Site, you can send an email by clicking here

Third Party Links

As more fully described in the Third Party Links Section number 10 of our Terms and Conditions, our Site may contain links to other sites that we do not own or operate. Also, links to our Site may be featured on third party websites on which we advertise. Except as provided herein, we will not provide any of your personal information to these third parties without your consent. The linked websites may have separate and independent privacy statements, notices and terms of use, which we recommend you read carefully. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure and otherwise treat your personal information. 

Updates to Our Privacy Policy

We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. We suggest that you periodically consult this Privacy Policy. Please find the effective date of the Privacy Policy at the top of this page. 

Your Choices

Updating Your Information

You have the ability to access, update and correct in accuracies in your personal information direct on the site or sending an email to

Opt-Out and Managing Your Preferences

You may choose whether or not you would like to receive marketing communications from us. You may change your preferences with respect to marketing communications at any time clicking the "unsubscribe" link at the bottom of each email you receive from us, or emailing us at and specifying that you no longer consent to receive email and/or phone communications. You may also choose not to receive direct mail communications by emailing us at and specifying that this is your preference. Please note that these opt-outs do not apply to communications to serve you (described above) or to other communications which may reference Hair SHINE UK; e.g., from a retailer. 

Membership Inquiries 

Email: For membership information please write to: COMMERCIAL@INTERBRAS.CO.UK


Postal Mail:


109 Chamberlayne Road - Kensalrise



United Kingdom

Telefoon: 00447968372210

Telefoon (Orders): 00442089648662

Fax (Orders): 00442089648662

E-mail (Orders):

HAIR SHINE UK Members Only Access 

Please note that you will be asked for identification so that we can assure you are the individual making the request with respect to your personal information. 

Opt-Out and Managing Your Preferences 

You may opt out of receiving HAIR SHINE UK communications that are not made via postal mail and that are not necessary to provide customer services described in the Communications to Serve You Section above by emailing HAIR SHINE UK Membership at: or by accessing the “My Account” section of the HAIR SHINE UK segment of the Site which includes an unsubscribe option. 

Please note that when you opt out, it is possible that you may receive materials for which you have opted out if such materials were scheduled for distribution prior to our receipt of your opt-out. Please note that, as stated above, all HAIR SHINE UK members must consent to receiving communications via postal mail as a condition of their membership. 


We have taken great measures to ensure that your visit to our Site is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about the manner in which your personal information is treated by us or our authorized service providers, please contact us at

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